Update: Yes, I've switched from Bluehost to SiteGround!
In a nutshell, early in 2017 my website (which had been hosted with Bluehost for years at that time), was down for DAYZZZZZ due to a cyber attack on the server my blog happened to be hosted on with the company.
To be fair, I hadn't really had any issues with Bluehost up until that time–well other than long wait times to speak to a customer service agent when it came to a few minor issues.
But my website being down was a MAJOR ISSUE and I had an incredibly bad experience sorting things out with the Bluehost customer service team.
When I say BAD I mean…
- My site down for days without being told what was going on exactly (they kept skirting around the fact that it was a cyber attack on their servers)…
- Hours of time lost on phone conversations with at least 5 different customer service agents…
- Being told that I needed to purchase a $30 a month WordPress service (which I did) in order to figure out the problem…
- Then being told that it wasn't actually a WordPress issue (WTH?)…
- And subsequently being charged for months for that service despite the fact that I called to cancel it immediately after I was told my issues were not WordPress related (now WTF?)
Needless to say, I was DONE with them.
The final BH customer service agent actually went above and beyond to help me get a backup copy of my website files so I could switch hosting providers and get my site back up. (Big thanks to him for that final kindness)
I'd been considering switching to SiteGround anyway, because of all the good things I'd heard about the service.
Too bad I hadn't just made the switch prior to all the rigmarole I ended up going through.
The switch was pretty easy. The SiteGround team was amazing. I highly recommend them!
If you want to start a blog you can monetize, check out this post.